Hotel concierge turns away B-list Actress after her wedding day because she "forgot" her ID and credit card: 'She sent a nasty e-mail to the CEO of the hotel company complaining about me'

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Ben Weiss • Writer and Editor
Sep 27, 2025 4:00 PM EDT

"Don't you know who I am?"

That was the energy that this B-list actress was giving off to the front desk agent of the five-star hotel where she was supposed to stay the day after her wedding. However, neither this actress nor her husband possessed the necessary documents to check in. We're not talking about anything obscure here. We're talking about a basic form of identification and a credit card. Who checks into a hotel without these materials? Apparently, entitled B-list actresses do.

There is second-hand satisfaction that comes with the fact that this lady was completely in the wrong here and yet she still refused to comply with standard practices. The front desk agent even went so far as to suggest other alternatives for them. He bent the rules and accepted photos of their IDs from their phones, which normally goes against the hotel policy. Still, he wouldn't budge on the credit car, nor should he have! 

This entitled lady, however, remained defiant, as if she didn't know that asking to be checked into a hotel without confirming your identity wasn't a ridiculous demand. Clearly, she was the kind of adult who refused to admit wrongdoing. That was her Achilles' heel, not her forgetfulness (although that's also an issue of hers as well). Keep scrolling below for a full look at their tense encounter.

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  • "How I ruined the night after their wedding night"

    A glamorous woman wearing a black coat and beret sits on a bench.
    via Unsplash+ (Mesut Ciçen)

    Image is representative only and does not depict the actual subjects of the story.

  • The most amusing part of the story for me is that she followed up on her “promise” to write a strongly worded letter to the CEO of the hotel company. Of course, that letter was not received until several weeks had gone by, so it's not like there was anything anyone could do about it now. Still, the front desk agent's manager sided with him (thank goodness), considering the fact that ultimately it was a matter of safety and security.

  • Recently thought of the day I ruined the night after their wedding night to a couple. We had a booking for them for 2 or 3 nights and fully aware they were coming after their wedding.
    via Major_Spend6307
  • First night is a no show, we contact them the next morning and they confirm they will be coming later that day and are informed of the no show fee, which also means that regardless of their time of arrival, their room will be ready.
    via Major_Spend6307
  • Finally the newly wedded couple arrive and are being checked in by a senior front desk agent. Unfortunately they have no ID and no credit card. The FDA
    via Major_Spend6307
  • inform them of the policy that we must get the two physically in order to process to their check in (Coming to the property for the first time). Since they were insistant I step in, congratulate
    via Major_Spend6307
  • them on their wedding night and reiterated the the policy which is as a safety precaution. Him was quite nice and understanding, however she was not at all understanding. They informed
    via Major_Spend6307
  • me that they got maried the day before, their whole house was upside down, therefore they did not know where their wallets were. I was happy to bend the rules a little bit by seeing on their phone a copy of both their IDs,
    via Major_Spend6307
  • A hotel concierge smiles as he checks in a guest.
    via Unsplash+ (Getty Images)

    Image is representative only and does not depict the actual subjects of the story.

  • however remained firm on the credit card. Tried working out a solution: A friend living closeby who could provide a guarantee for them or even, happy to hold
    via Major_Spend6307
  • the room longer for them to find their belongings in their messy house. Sadly none of what I proposed was suitable for them and the left, seeming more understanding of the situation.
    via Major_Spend6307
  • Well 15 minutes later, the new bride came back to the desk very unhappy that I ruined their special day. She acknowledged that they were at fault by not being able to provide any guarantee but based on our type of hotel (High end luxury hotel)
    via Major_Spend6307
  • and highly established reputation did not like the fact that we could not accommodate them. She stated we could use the credit card on file since we usually use those if guests do not show up (Which was of course a big NO).
    via Major_Spend6307
  • She even suggested that we let them in and they would send a wire transfer when the bank reopened (We were on a long week end), which of course has been declined. She stormed away
    via Major_Spend6307
  • mentionning she will send an email to complain and took my name all the while saying again how I ruined a very special night that she will never get it back.
    via Major_Spend6307
  • Couple weeks pass by and indeed she sent a nasty e-mail to the CEO of the hotel company complaining about me, all the while acknowledging their own fault...
    via Major_Spend6307
  • Informed my boss of the situation and she fully agreed with my decision. To help the hotel reputation and show goodwill my boss replied and offered a complimentary night at the hotel.
    via Major_Spend6307
  • Oh and also she was a B List actress that I was suppose to know of.
    via Major_Spend6307

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hotel guest hotel credit card tales from the front desk wedding entitled people karma actress entitled people
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